Last Updated: 06 November 2025
At Coach V Fit, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our coaching services. We are committed to protecting your data in compliance with the EU General Data Protection Regulation (GDPR), UK data protection law, and other applicable privacy laws.
1. Information We Collect
We may collect the following information:
- Contact information – name, email address, phone number, billing address, and other identifiers.
- Health and fitness data – information you provide through forms, questionnaires, assessments, or coaching sessions (e.g., exercise history, nutrition habits, medical conditions, injuries, medications).
- Website usage data – IP address, browser type, pages visited, time spent on pages, and cookies or similar tracking technologies.
- Communication data – emails, messages, notes, and recordings from coaching sessions (if applicable).
- Payment information – for billing purposes, processed via secure third-party payment providers.
Note: Health and fitness information is considered special category data under GDPR, which requires your explicit consent to collect and process.
2. How We Use Your Information
Your data is used for the following purposes:
- To provide, personalize, and improve coaching services and digital programs.
- To communicate with you regarding scheduling, updates, newsletters, or promotional offers (where consent is given).
- To analyze website and service performance and improve user experience.
- To comply with legal obligations, including tax, accounting, and reporting requirements.
- To ensure security, fraud prevention, and risk management.
We do not sell or share your personal data with third parties for marketing purposes without your consent.
3. Legal Basis for Processing (GDPR)
We process your personal data based on the following lawful grounds:
- Consent – e.g., for health information, newsletters, or promotional communications.
- Contractual necessity – to deliver coaching services you have requested.
- Legal obligation – to comply with applicable laws and regulations.
- Legitimate interests – to improve services, maintain security, and prevent fraud (balanced with your rights and interests).
For special category data (health/fitness), we rely on your explicit consent, which you provide by completing forms, questionnaires, or submitting health information during coaching.
4. Data Storage & Security
Your data is stored securely using trusted platforms and technologies, accessible only to authorized personnel. We take appropriate technical, organizational, and administrative measures to protect against unauthorized access, loss, misuse, or alteration of your personal data.
All third-party platforms we use (for payments, scheduling, email, or analytics) are GDPR-compliant and implement strong security safeguards.
5. Cookies
Our website uses cookies and similar technologies to enhance your experience. These may include:
- Essential cookies – required for website functionality.
- Analytics cookies – to track usage and improve the website.
- Functional cookies – to remember your preferences.
You can manage or disable cookies through your browser settings at any time. Please note that some features of the website may not function properly if cookies are disabled.
6. Your Rights (EU & UK)
If you are based in the EU or UK, you have the following rights regarding your personal data:
- Access – request a copy of the data we hold about you.
- Correction – update or correct inaccurate or incomplete data.
- Erasure (Right to be forgotten) – request deletion of your personal data.
- Restriction of processing – limit how your data is used in certain circumstances.
- Data portability – request your data in a structured, commonly used format.
- Withdraw consent – withdraw consent for processing health data or marketing communications at any time.
- Lodge a complaint – with a supervisory authority (e.g., in Sweden: Datainspektionen) if you believe your rights are violated.
To exercise any of these rights, contact us at info@coachvfit.com.
7. Third-Party Services
We use third-party platforms for scheduling, payments, email, and website analytics. These may include, for example:
- Stripe
- Systeme.io
- Google Analytics
- Everfit
These services may process your data on our behalf. Each platform has its own privacy policy, and we recommend reviewing them.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes listed in this Privacy Policy, comply with legal obligations, or enforce our agreements. Health and coaching records may be retained for 10 years for legal, tax, and professional reasons.
9. International Transfers
Your personal data may be stored or processed in countries outside the EU/EEA (for example, if third-party platforms are U.S.-based). We ensure that such transfers are compliant with GDPR by using appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other approved mechanisms.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Significant changes affecting your rights will be communicated directly, where possible.
11. Contact Information
If you have questions about this Privacy Policy or how your data is handled, you can contact us at:
Email: info@coachvfit.com
Service provided by: Venesa Chalakova (sole trader, not yet registered)
Address: Sågenvägen 6A, 136 71 Vendelsö, Sweden
Website: www.coachvfit.com
